Who we are
Our website address is: https://cosplayerfx.com.
Privacy Policy
Effective Date: September 01, 2025
Last Updated: September 09, 2025
Introduction
CosplayerFX (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cosplayerfx.com and make purchases from us.
Information We Collect
Personal Information You Provide
- Account Information: Name, email address, username, password
- Contact Information: Billing and shipping addresses, phone number
- Payment Information: Credit card details, billing information (processed securely through third-party payment processors)
- Order Information: Purchase history, product preferences, size information
- Communications: Messages you send us, customer service interactions, product reviews
- Profile Information: Profile photos, preferences, saved items
Information We Collect Automatically
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages viewed, time spent on site, clickstream data, search queries
- Location Data: General geographic location based on IP address
- Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies
Information from Third Parties
- Social Media: If you connect social media accounts or use social login features
- Payment Processors: Transaction information from payment service providers
- Shipping Partners: Delivery status and tracking information
- Marketing Partners: Information from advertising networks and analytics providers
How We Use Your Information
We use your information to:
- Process Orders: Fulfill purchases, process payments, arrange shipping
- Customer Service: Respond to inquiries, provide support, handle returns
- Account Management: Create and maintain your account, save preferences
- Communications: Send order confirmations, shipping updates, customer service messages
- Marketing: Send promotional emails, recommend products, display targeted ads (with your consent)
- Analytics: Understand website usage, improve our services, analyze trends
- Legal Compliance: Comply with legal obligations, resolve disputes, enforce our terms
How We Share Your Information
We may share your information with:
Service Providers
- Payment processors (e.g., Stripe, PayPal)
- Shipping and fulfillment companies
- Email marketing platforms
- Web analytics services (e.g., Google Analytics)
- Customer service platforms
- Cloud hosting providers
Business Partners
- Affiliate partners and influencers (aggregate data only)
- Advertising networks for targeted marketing
- Social media platforms for custom audiences
Legal Requirements
- Law enforcement agencies when required by law
- In response to legal processes (subpoenas, court orders)
- To protect our rights, safety, or property
- In connection with business transfers or mergers
With Your Consent
- Any other third parties when you provide explicit consent
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and login status
- Analyze website traffic and user behavior
- Provide personalized content and advertisements
- Improve website functionality and performance
Cookie Types:
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Marketing Cookies: Used to deliver relevant advertisements
- Preference Cookies: Remember your settings and choices
You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.
Data Security
We implement appropriate security measures to protect your personal information, including:
- SSL encryption for data transmission
- Secure data storage systems
- Regular security assessments
- Access controls and employee training
- PCI DSS compliance for payment processing
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your information for as long as necessary to:
- Provide our services and support your account
- Comply with legal obligations
- Resolve disputes and enforce our agreements
- Meet business and tax requirements
Generally, we retain:
- Account information while your account is active
- Transaction records for at least 7 years
- Marketing data until you unsubscribe
- Website analytics data for up to 26 months
Your Privacy Rights
Depending on your location, you may have the right to:
- Access: Request a copy of your personal information
- Correct: Update or correct inaccurate information
- Delete: Request deletion of your personal information
- Portability: Receive your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Object: Object to certain processing activities
- Restrict: Limit how we process your information
To exercise these rights, contact us at [PRIVACY_EMAIL].
Marketing Communications
You can opt out of marketing emails by:
- Clicking unsubscribe links in our emails
- Updating your account preferences
- Contacting our customer service team
We may still send transactional emails (order confirmations, shipping updates) even if you opt out of marketing.
Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will promptly delete it.
International Data Transfers
If you are located outside [BUSINESS_COUNTRY], your information may be transferred to and processed in [BUSINESS_COUNTRY] where our servers are located. We ensure appropriate safeguards are in place for such transfers.
Colorado Privacy Rights
Colorado residents have rights under the Colorado Privacy Act (CPA) including:
- Right to access your personal data
- Right to correct inaccuracies in your personal data
- Right to delete your personal data
- Right to data portability
- Right to opt out of targeted advertising
- Right to opt out of the sale of personal data (we do not sell personal data)
California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising privacy rights
We do not sell personal information to third parties.
European Privacy Rights (GDPR)
If you are in the European Union, you have additional rights under the General Data Protection Regulation, including the rights listed in the “Your Privacy Rights” section above.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our website
Contact Information
If you have questions about this Privacy Policy or our privacy practices, contact us:
Email: info@cosplayerfx.com
For EU residents, you may also contact our Data Protection Officer at info@cosplayerfx.com.
This Privacy Policy version 1.0 was last updated on September 9, 2025. Please review it regularly for any changes.